Welcome to StateSpaceTech Support
Our goal is to help resolve any issue you have as quickly as possible. Begin by searching or browsing the topics below. Content is updated periodically when help requests arrive, more frequently than the in-app documentation.
Support via email is available. The effectiveness of our support is enhanced when you clearly state your question and/or describe the issue in detail. All support requests should include the following information:
- Software version number, from the BalancingAct > About BalancingAct menu
- Operating system version, from the Apple > About This Mac menu
- A specific question or problem description
Include screenshots or other attachments to help describe the problem if appropriate. When a problem is reproducible, please include step-by-step instructions required to reproduce it. Your email address will not be sold to outside parties. See our policy statement.
Continuous product improvement is part of our culture. Thoughtful comments directed to feedback are most welcome. We read them all, and reply if appropriate.
We want happy customers.